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Frequently Asked Questions

We want your time with us to be focused on you– not your paperwork! Prior to your first visit, please print and complete the new patient registration forms linked below. Please bring these with you, along with your insurance information/card and photo ID.

SCAR New Patient Forms

If you have questions or would like more information, please call us at 714-633-7227. We look forward to seeing you!

Does insurance cover my treatment?

We believe everyone deserves access to high-quality orthopedic care. That’s why Sports Conditioning and Rehabilitation accepts all major insurance PPO plans for our physical therapy services.  While we are in-network for most insurance plans, we also are happy to work with those who are out of network to ensure affordable care.

As a courtesy to our patients, we will attempt to verify your health benefits prior to your arrival to determine if there will be a co-payment, deductible, or coinsurance for therapy services.

For patients without health insurance or those who have already maxed out their benefits, we offer a private pay plan or CareCredit.

Please call us at 714-633-7227 or contact us at Orange, CA Center for further information regarding our fees and payment details.

What is physical therapy?

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

How do I know if physical therapy will help me?

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

Can I go to any physical therapy I choose?

As a patient, you have the right to receive physical therapy at any place you choose. At Sports Conditioning and Rehabilitation, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.

How do I schedule an appointment?

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning, evening and Saturday appointments available to meet the demands of your busy schedule. Call us today or simply fill out the schedule appointment form on this page.

Do I need a Doctor’s Referral?

As a patient in California, you are able to be evaluated and treated by a licensed physical therapist without first obtaining a physician’s referral or prescription under legislation called “Direct Access”. Thanks to a new bill which became effective in January 2015, you can now come directly into Sports Conditioning and Rehabilitation at any time for any injury. Many studies show that immediate care for most injuries can reduce your healing time, by directly seeing one of our physical therapists first, your treatment may be expedited and save you money at the same time. While many insurance companies and plans do adhere to this law, others require a prescription prior to your visit. Please contact your insurance company to find out what the rules are of your plan.

What should I bring to my first appointment?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring on your first visit:

  • A prescription (if needed) for physical therapy from your referring physician, nurse practitioner, or physician’s assistant.
  • Insurance information (we will make a copy of your card).
  • Print out the patient forms, fill them out, and bring them with you.
  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, 714-633-7227 numbers, and claim number.
  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Please wear comfortable clothing that allows easy access to your problem areas.
What should I expect before my first visit?
  • Make a list of questions that you have to discuss on your first visit.
  • List signs and symptoms that can be of importance to our physician or physical therapist.
  • Have in writing key past medical history, previous treatments, current medications, and other important information.
  • Please call our office to verify your insurance benefits.
  • Fill out the patient forms to the best of your ability before coming in.
  • Arrive 15 minutes early for your first appointment.
  • Bring with you a copy of your insurance card and a photo ID.
Will it hurt?

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

What if I don’t have insurance?

For patients who do not have insurance, we offer a discounted fee, due at the time of service.

What type of payment do you accept?

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

We also offer a special program called Care Credit which is a 6 month, zero percent interest credit card, which allows you to spread the payment of your physical therapy bill over a six month period without any penalties or fees.

What do I wear?

Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

How long will my therapy sessions last?

Typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

How many sessions will I have?

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

What types of education/training do your therapists have?

Physical therapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the university, the physical therapy program is either a masters or doctorate level degree. Rest assured, your therapist is well trained to evaluate and treat your condition.

Do you offer programs for me once I’m better?

Following your program, we offer a full-service fitness center staffed with trained professionals that can help guide you through a lifetime of health, wellness, and pain-free motion.

At SCAR, we help you Get Healthy, Stay Healthy and Play Healthy.

REQUEST APPOINTMENT

VISIT OR CALL

871 S. Tustin Street Orange, CA 92866

P: 714-633-7227
F: 714-633-6092

SCAR PT HOURS

 

Monday - Friday
7:00 AM - 7:00PM

Saturday: Closed

Sunday: Closed

SCAR FITNESS HOURS

 

Monday - Thursday
5:30 AM - 8:30 PM

Fri:
5:30 am - 7:00 pm

Saturday
7:00 AM - 1:00 PM

Sunday: Closed

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